General Questions

What makes Backwater Tackle Co. different? We specialize in high-quality, durable lures and tackle designed for the specific challenges of backwater and inshore fishing. Our gear is tested in the real-world conditions of mangroves, flats, and estuaries to ensure it stands up to the toughest environments.

Where is Bwtackle.com based? We are proudly based in Jacksonville, Florida. Everything we do is inspired by the local backwater ecosystem.

Do you have a physical storefront? Currently, we operate primarily through our online store at Bwtackle.com to keep our costs down and pass those savings on to you.

Do you offer Charter. While we don’t operate a charter service ourselves, we are happy to recommend several of the premier local fishing guides in Florida.

Products & Gear

Do you offer Custom Orders? Absolutely. Creating custom soft plastics tailored to your specific needs is at the heart of what we do. No project is too small or too large for us to handle.

Are your lures saltwater-grade? Absolutely. We use corrosion-resistant hooks and hardware to ensure our lures can handle the salt without rusting out after one trip.

I’m a beginner; what should I buy first? We recommend starting with our 3.8 Signature Soft Plastics and a variety pack of jig heads. They are versatile, easy to fish, and effective for everything from Bass, Snook or Redfish.

Do you offer bulk discounts for guides or tournaments? Yes! We love supporting the fishing community. Please contact us at Info@Bwtackle.com for information regarding bulk orders or professional partnerships.

Do you offer custom soft plastic fishing lures? How Our Custom Process Works

• Tailored to You: We pour plastics designed for your specific target species and water conditions.

• Versatile Batches: From small, specialized runs for a weekend trip to large-scale orders for tournament season.

• Expert Consultation: If you aren't sure exactly what you need, we can help you design a lure based on where and how you fish.

Shipping & Returns

How long will it take to get my gear? Orders are typically processed within 1–2 business days. Depending on your location, standard shipping usually takes 1-4 business days. You’ll receive a tracking number as soon as your order hits the water (well, the mail).

What is your return policy? We want you to be 100% satisfied. If your gear arrives damaged or isn't what you expected, you can return unused items in their original packaging within 30 days for a full refund or exchange.

Do you ship internationally? Yes! We proudly ship throughout the United States and to many other countries worldwide. Shipping rates and delivery times will vary based on your location. Please contact us for Shipping Rates.

Safety & Care

How should I store my lures? To maximize the life of your tackle, we recommend rinsing your lures with fresh water after every saltwater trip and letting them dry completely before storing them in your tackle tray.

Is there a warning for your products? Yes. Our products contain sharp hooks and small parts. Please keep them out of reach of children and pets. Some products may contain lead weights; always wash your hands after handling.

Support

How can I contact customer service? The best way to reach us is via email at Info@Bwtackle.com or through our Contact Us page. We aim to respond to all inquiries within 24 hours.